Karen Timson

TERMS AND CONDITIONS

Welcome to the Karen Timson Fine Fragrance website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Karen Timson Fine Fragrance relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Karen Timson Fine Fragrance’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may email your friends links to our Sites or specific pages within it.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

REFUND POLICY

You may return items bought at Karen Timson Fine Fragrance in their original, unused and saleable condition for a refund or exchange within 14 working days from receipt. You are not required to give us any reason for doing so, however proof of purchase (order number) is required.

You will be required to organise and pay for the return of the items to us. Before doing so, please contact us for a return reference. Return address is Karen Timson Fine Fragrance, 4 Careys Road, Pury End Towcester, Northants NN12 7NX

If you received any complimentary items with your order, these would need to be returned as well unless you are returning under our Sample Plan process.

SAMPLE PLAN

THIS PLAN DOES NOT APPLY TO TRAVEL SIZE PURCHASES.

We understand that buying perfumes online can be tricky without being able to smell what you are buying. To allow you to be sure you are happy with your KTFF perfumes we have a ‘Sample Plan’ to allow you to try them out at home.

The Sample Plan will only apply to orders shipped where previous samples HAVE NOT been requested before. Your perfume will be shipped to you with a sample bottle set outside the main box. This allows you to try each new fragrance in the comfort of your home, before deciding whether you wish to keep the perfume you have purchased.

If you find the fragrance isn’t quite right for you, simply leave the seal on your box unbroken, request a pre-paid return label via our website contact form (within 14 days of receiving your perfume) and you are very welcome to send your bottle back to us for a full refund. ( Less original P&P)

To be eligible for a return, your main perfume boxe(s) must be unopened. The sample vial on the outside is there so that you may try the perfume and decide if you like it.

Please use the original packaging for your return. You will find an ID8000 label included in your parcel. Place the ID8000 label over the original one ensuring you tick ‘Perfumes and aftershave’. This is a Royal Mail statutory requirement. Your prepaid returns label will be emailed to you. Cut and place over your original address label. Ensure the Proof of Postage section is stamped by the Post Office and keep safe. The prepaid return label is valid for 7 days only from the date it is emailed to you. Your refund will be processed within 14 working days of Karen Timson Fine Fragrance receiving the unopened perfume with seal intact. You do not need to return the sample bottle.

FAULTY ITEMS

If there is a fault with your product, please return it to us for investigation at the above address. Proof of purchase is required. Please retain proof of postage so that we can refund you. If the product is deemed faulty, to be decided in the sole discretion of  KAREN TIMSON FINE FRAGRANCE, we will replace the product for you, or if you prefer will refund you the cost of the product plus standard shipping cost, but not the price of any other delivery option chosen by you.

INCORRECT DELIVERY

If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting us within 14 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge.

GOODS DAMAGED IN TRANSIT

If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.

RETURNING AN ITEM

If you are returning an item to us, please ensure that you include the order number in your parcel, pack the items in their original packaging where possible, and write your order number on the address label of your package.

We cannot accept liability for returned goods lost or damaged in transit.

PROCESSING TIME

If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.

If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.

PRIVACY POLICY

At KAREN TIMSON FINE FRAGRANCE, we take privacy issues seriously. In our policy, we tell you about the information we may collect from you, how we may use that information and when, if at all, we will disclose it to others.

How do we collect information from you?

We store the information you provide when you register onto our site, make an enquiry, complete an application form, correspond by email from the site, enter into a promotion or request to receive our newsletters etc.

What information do we collect from you?

The information you provide may include your name, address and contact details and any other information you choose to submit, whether by online forms, by email or during any form on online registration and information about items purchased from the site.

How do we use the information we collect?

We will use the information:-

For our own administration purposes including the processing of site registrations resending log in information and, where you seek to participate in promotions, to enable such participation;

To enable us to respond to and deal with requests by you;

We may use the information if you ‘opt in’ for marketing updates to send marketing information to you about other KAREN TIMSON FINE FRAGRANCE products and services.

CONSENT

You agree that we may use the personal data you supply for the purposes and in the manner set out in this privacy policy and consent to disclosure of the personal data within the European Economic area if such disclosure is necessary for those purposes.

FURTHER INFORMATION

If you want to ask questions about how we are using your information, wish to request a copy of the information we hold relating to you, or want to complain about how we may have used your information, contact us at karen@karentimson.co.uk